SCANDIQUAL PIRQS
The Scandiqual PIRQS report is specially developed for discovering the connection between expectiations and product delivered. In the report we adresse the main 5 points that are essential for the customers total experience.
The PIRQS consist of one expectation analysis, one visit at the premises and the report. The report consist of information on digital visibility, brand profile communication and tone of voice. The aim of the report is to highlight the areas where there are dissonance between presentation and implementation, either in a negative or positive way, and give you a mapping of the communication status.
By using the report in your marketing work, you can adjust your communication to reach even more satisfied customers, and create loyal growth.
Presentation
The presentation says something about who you are. This is the customers introduction and first meeting with your product. Define your brand and pick your target group.
Information
Information is the knowledge that is conveyed by various forms of communication between people. What do you tell your customers before they visit, and through which channels?
Routines
Routines says something about how you values your customers, and is a skill acquired through practice and experience, a work plan, or that which belongs to the normal, daily service.
Quality
Quality is the way things are, the nature of things. For a product or service, one can simply say that quality is the ability to satisfy the user’s requirements and expectations.
Service
Being able to provide good service is a prerequisite for creating satisfied and loyal customers. The experience is based on several elements, which all must cooperate for a good result.
BE AWARE - BE UP FRONT
After working with clients in the tourism and acommodation business for many years we developed the Scandiqual consultants and the PIRQS report.
In todays life we use many channels to reach our clients, and sometimes forget to cross check that the information is correct or up to date. It may also be an issue that different people post in different channels, and through this loose some of the brand and identity. Make sure the expectations you create match the experience of your product, wether it is some kind of acommodation, restaurant or actitites you offer to your clients.
Be aware and be up front with this work. By using the report in your marketing work, you can adjust your communication to reach even more satisfied customers, and create growth in customers and income.
Prices depends on the size of the job,
so get in touch and tell us about your
product to get our best price.
What is included in the package?
The PIRQS Report
SEO Report
Visit and check-up
Follow up
WHAT KIND OF BRAND DO YOU COMMUNICATE?
PROGRESS PLAN
After we have entered into an agreement on a report and visit by us, we start the work of information gathering and mapping. Here we go through publicly available information in the channels that most people use on the internet. Based on this, we create an expectation analysis, which is the basis for the next step, the visit. The time we normally spend on this phase is 1 – 2 weeks.
The next phase is a visit to the site, preferably as a secret guest, where you can try out the offers and check the points in the lists. Our consultants want to experience the product as all other customers do, and base their feedback on what is actually delivered. We make an agreement about the visit that is right for you and your product.
Maximum 2 weeks after the visit, the report is finished and will be delivered to you digitally. This will be your new tool in the work with coordinating and updating different channels with information and offers, and being aware of the small destructive details before the customers are.
THE REPORT
The report is the product you buy, and is you new tool in the marketing work. The report puts many aspects of the operation in your premises under the magnifying glass.
After a period of adjustment, we are happy to follow up with a new round, to see how the improvements can be even greater.
GET STARTED
If you think Scandiqual and PIRQS is someting for you and your company, please let us know. We are happy to hear from you, and see how we can help to improve your product. The first meeting / background consultation will always be free and non-binding.
Don’t be afraid to get in touch.
GET IN TOUCH
Scandiqual are based in Oslo, Norway and in Southern France. You can reach us by email or phone. We visit customers all over Europe frequently. Just get in touch to get started, or see how we can help you.
Phone:
Norway: +47 412 30 377
France: +33 07 688 922 92
We are fluent in the Scandinavian languages, and English. We can provide translators if necessary. Do not hesitate, or let the language stop you. We are looking forward to hearing from you.
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